AR Instructions for remote technical issues resolution
Mobile app solution with self-help and AR guided instructions
Ownership: CareAR, Xerox owned company
CareAR Instruct © solution started as a business need to unload technical support agents and filter simple requests from those, which require subject matter experts (SME) attention. My role was to help product owners leverage their vision while keeping product human centric, easy to use and understand from the start.
To accomplish that I went through classic design cycle - from research to concepts validation and final solution delivery.
Team: 11 (BA, PO, 3D designer, Developers)