AR instructions for remote technical issues resolution
Mobile app solution with self-help and AR guided instructions
MOBILE APP DESIGN
Overview
CareAR Instruct © solution started as a business need to unload technical support agents and filter simple requests from those, which require subject matter experts (SME) attention. My role was to help product owners leverage their vision while keeping product human centric, easy to use and understand from the start.
To accomplish that I went through classic design cycle - from research to concepts validation and final solution delivery.
To accomplish that I went through classic design cycle - from research to concepts validation and final solution delivery.
Role:
Product Designer at CareAR
Activities:
Research, Prototyping, Testing, Visual design
Date:
January 2023
Product Designer at CareAR
Activities:
Research, Prototyping, Testing, Visual design
Date:
January 2023
Research
Purpose of research was to understand what are we building, for whom, why and what are the desired outcomes. Conducted several interviews with product owners and potential users. Researched competitors. Tested initial concepts with beta users.
Base solution
The core flow I designed enables users to seamlessly interact with devices by scanning a QR code or the device itself. This process identifies the device and automatically launches a tailored set of instructions. The primary instruction types include:
3D Product Tour: An interactive overview of the device's components and features.
How-To Instructions: Step-by-step guidance for completing specific tasks or setups.
Troubleshooting Guides: Clear and intuitive solutions for resolving common device issues.
3D Product Tour: An interactive overview of the device's components and features.
How-To Instructions: Step-by-step guidance for completing specific tasks or setups.
Troubleshooting Guides: Clear and intuitive solutions for resolving common device issues.
MVP and few design details
© 2024. Darya Tarasevich